FAQ

We ship our fresh-frozen, unbaked pastries and cakes to the 48 continental United States as well as Hawaii. At this time, we’re unable to ship to Alaska or locations outside of the U.S.

From our best-selling pastries to our most-loved cakes straight from our bakeries, each treat is carefully packed and shipped frozen to arrive fresh and ready to bake or enjoy at home. Most orders arrive within 1–2 days, depending on your location and zip code.

Our Bake at Home products are not available for pick up at any locations. All Porto's Bake at Home orders are shipped to your front door for you to bake and enjoy at home.

We require a minimum of two dozen items per order (each cake counts as two dozen items). The maximum limit is six dozen items per order (or two cakes).

If you’d like to order more than six dozen items, you can place an additional order through our website to the same address.

For large or corporate orders, please reach out to our team directly for assistance, or try our new gifting service that makes it easy to ship to multiple recipients in one go.

At this time, each order can only be shipped to one address. We require a minimum of two dozen items per order (each cake counts as two dozen items) and a maximum of six dozen items (or two cakes).

If you’d like to send items to multiple recipients, you can place separate orders through our website for each address, or try our new gifting service that makes it easy to ship to multiple addresses in one simple checkout.

At this time, individual pastries can’t be mixed or matched—each item is packed by the dozen.

If you’re looking to enjoy a variety of flavors, we now offer our Sweet Sampler
and Savory Sampler—each featuring an assortment of our most popular pastries.

Please note that samplers are pre-selected and sold as-is, and items cannot be swapped.

We unfortunately are unable to add or remove items from orders after they have been placed. We can instead swap an item in your order (for another of equal value), or we can cancel and refund your full order so that you may place another order with your desired selection of pastries. 

Please note that the second option may result in a later delivery date, as dates may reach capacity at any time. We can only make these changes to your order if it has not yet shipped (i.e. no tracking number created).

No worries, we do not! The package will only include a list of the order items and a gift message, but will not include any pricing information. The only place where you will see pricing is in your order confirmation email.

The gift message section can be found in your shopping cart while selecting your delivery date, above the subtotal. Be sure to include your name in the gift message if you would like the recipient to know who their gift is from. Please note there is a 77 character maximum.

We also advise notifying the recipient that a gift is on the way, as our items are perishable and need to be either baked or placed in the freezer once they are delivered.

If you did not receive it shortly after placing your order, the confirmation email may have ended up in your spam folder, or there may have been a typo in the email address that was provided to us. Please let us know if you do not see your confirmation email and we can resend it to you!

We unfortunately are not accepting PayPal or Apple Pay at this time.

There may be a few reasons why this is occurring. The billing address provided may be incorrect or the card you are using may not be compatible with our system. We unfortunately cannot accept cards issued outside of the US. Please wait 24 hours before trying to place your order again if you are having issues with the billing address.

Shipping fees vary by location and are based solely on the zip code entered at checkout—not the number of items in your order. Whether you have 2 doz items or 6 doz, the shipping rate remains the same for that zip code.

You can choose your preferred delivery date! After entering your zip code in the shopping cart, a calendar with available delivery dates will appear before checkout.

We recommend selecting a delivery date a few days before you plan to bake or serve your treats.

For cakes, be sure to allow enough time for thawing before your event or occasion—most cakes need to thaw overnight in the refrigerator before enjoying.

We generally deliver Wednesday through Saturday. For most Southern California addresses, delivery is also available on Tuesdays. For Hawaii addresses, deliveries are available Wednesday through Friday.

Enter your zip code during checkout to view all available delivery dates for your area. Keep in mind that holiday schedules may differ, and popular delivery dates often sell out quickly, so we encourage placing your order early to reserve your preferred date.

Our pastries are made fresh from our bakeries, then packed unbaked and frozen to maintain their signature flavor and texture. Each pastry type comes in its own box (the number of pieces per box varies by item and can be found on each product page).

Boxes are placed inside an insulated cooler with dry ice to keep everything frozen during transit. We provide baking instructions and parchment paper with every order so you can bake them to perfection at home.

Our cakes and pies are freshly made from our bakeries, then frozen and packed individually in their own protective boxes. Each is placed inside an insulated cooler with dry ice to ensure it arrives in excellent condition.

We include thawing instructions with every cake so you can easily prepare and enjoy it for your celebration or special occasion.

Because our packages are packed optimally to ensure your items arrive safely, we unfortunately are not able to add any additional materials to our packages.

Tracking numbers are emailed to you when your order ships. This could be two nights before your delivery date or the night before, depending on the location of your shipping address.

We partner with national shipping carriers to provide the best shipping service possible; currently, we are partnered with FedEx to ship our packages.

We unfortunately cannot specify a time of day for deliveries.

Please note that deliveries may arrive as late as 9 PM on the scheduled delivery date, as this is the normal commitment time for our shipping partners.

We unfortunately cannot ship to PO Boxes.

Please input this information in the “Company” field when entering your shipping address during checkout, so that this information will appear on the shipping label. Please note there is a 50 character limit. It is not guaranteed that our shipping partner will follow the instructions, but we have seen that it tends to help in ensuring a successful delivery.

We include baking instruction cards in every package, but if you would like to see them, click here!

We do indeed! Click here for Air Fryer instructions.

Most of our items do not require thawing and should be baked straight from the freezer. Some items may have special thawing or proofing instructions before baking. Items that have special instructions will be noted on the item’s page on our website as well as the instruction card provided.

Once your package arrives, either bake the pastries/pies immediately or place them in the freezer immediately. Your unbaked pastries have a best-by date of approximately 40 days from the date they were shipped. A more specific best-by date is labeled on each box of pastries.

Cakes can either be placed in the fridge to begin thawing, or can be placed in the freezer for 3-5 days of storage.

Cakes are best enjoyed within approximately 3-5 days if kept in the freezer. Please follow the use-by date label on your specific item. We cannot recommend consuming any cakes that are past the use-by date.

Most of our unbaked pastries are best enjoyed within approximately 40 days if kept in the freezer. Please follow the use-by date label on your specific item. We cannot recommend consuming any pastries that are past the use-by date.

Our eGift cards can only be used for Bake at Home orders. Likewise, physical gift cards purchased at a bakery cannot be used for Bake at Home orders.

Porto's Bake at Home provides a direct emailing option for e-gift cards. Simply complete the form on the gift card page and choose the date you want the gift card to be sent via email.

Our eGift cards do not have an expiration.

Please enter the full eGift card code into the “Gift card or discount code” field during check out and then click “Apply”. Your total will immediately be adjusted.

Please email us your eGift card code at bakeathome@portosbakery.com and we will help you check your balance!

You earn points for every dollar spent and can move up through tiers to unlock even more rewards. You can also earn bonus points by completing earning activities, such as following us on social media or creating your account.

Points are earned on all Bake at Home orders (excluding shipping fees & gift cards). Be sure to use the same email address associated with your rewards account when placing orders.

Our loyalty program automatically tracks all purchases made with the same email address. If you haven’t activated your account yet, you may already have points waiting for you!

Reward points can be redeemed for discount codes that can be used on future orders. Please create and/or sign in to your rewards account to see our available rewards.

Please sign into your account and click on the top right-hand corner of our website "Rewards" tab. From there, you can see how many points you have earned with instructions on how to redeem them. You must accumulate a certain number of points to redeem each type of reward.

You can send your personalized referral link to friends or family so they can receive a discount of $10 off their first order with us! For every first order that your friends or family place, you will in turn receive your own $10 discount code.

Please create and/or sign in to your account and click on the "Rewards" section at the top right-hand corner of our website to find your referral link!

There are a few reasons why you may not have received your discount code:

        a.  The friend/family you referred has placed previous orders with us before; the discount code will only apply for first orders.

        b.  The name on their order or email address matches your own name or email address. Our system automatically flags issues like these to prevent one person from obtaining multiples of the same discount code (i.e., referring themselves).

        c.  The friend/family did place their first order, but they used a different discount code instead of the one you provided them through your referral link.

We have three tiers: Just a Taste, Baking Sweet Memories, and Tradition at the Table.

When you sign up for our program, you're automatically in the ‘Just a Taste’ tier just for signing up! Starting that date you'll start accruing points and will have 1 year (365 days) to reach the next tier. Once you reach a new tier, you'll have 1 full year (365 days) for those benefits!

Our tiers are based on the amount of money spent:
a. Just a Taste: $0 - $99 (active enrollment is required to receive benefits)
b. Baking Sweet Memories: $100-$249
c. Tradition at the Table: $250+

Each new tier has new benefits to unlock!

Please enter your discount code in the “Gift card or discount code” field during check out and then click “Apply”. Your discount will be applied and your total will be immediately adjusted.

There may be a few reasons why your code is not working:

        a.  There may be a typo in the discount code; please double check your code and try again.

        b.  The discount code may have already been previously used. Discount codes can only be used once.

        c.  The discount code may have expired.

        d.  If you accidentally received a discount code to use on your first order with us, but you have already placed an order before, this discount code is no longer valid.

Only one discount code can be used per order.

We make it easy to send Porto’s deliciousness to a crowd!

Our self-service group gifting option lets you ship multiple gifts to multiple recipients — all in one simple order. Click here to get started.

Looking for something more personalized? Our concierge team is happy to help with customized gifts, preferred delivery dates, and special requests. Email us at bakeathome@portosbakery.com and we’ll take care of the rest.

Our Porto's Bake at Home team packs, and ships fresh each day, so we appreciate advance notice for large or special orders. We typically ask for at least one week’s notice for large orders. If you’re looking to place a larger gift or corporate order, we recommend reaching out at least two weeks in advance during the holiday season.

Need your order sooner? We’ll do our best to make it happen! Email us at bakeathome@portosbakery.com and our team will be happy to help.

We truly appreciate you choosing Porto’s Bake at Home to gift your team! Since we provide a special eGift card promotion for large orders, reward points are not available at this time.

We’re here for you! Contact our team at bakeathome@portosbakery.com, and we’ll get back to you soon.

A list of ingredients are provided on each box of pastries you receive. If you have any questions about a particular ingredient or allergen prior to placing an order, please email us at bakeathome@portosbakery.com with any questions and we will be more than happy to assist you!

Some of your favorite items may be seasonal or only available for a limited time.

Please follow Porto’s Bake at Home on social media and/or sign up for our emails to stay up to date with these seasonal and limited time favorites. We will post when they become available.

Please take caution when handling the dry ice bags; DO NOT touch the dry ice directly. You will need to leave the bags open outside for the dry ice to fully sublimate/disappear, then dispose of the bags afterwards.

Cancellation requests require notice of 72 hours prior to selected delivery date. Exceptions may apply so please email us at bakeathome@portosbakery.com as soon as possible!

Our shipping partners may deliver your package to a mailroom, front office, or gate if you live in an apartment complex or residential community. In some cases, they may choose to leave the package at a front gate, garage, or other accessible location.

Once the package is in the carrier’s possession, delivery location decisions are made at their discretion, and we’re unable to guarantee the exact drop-off spot.

We recommend closely monitoring your tracking information to know exactly when your package is delivered. Please note that we are not responsible for the quality or condition of any packages that are delayed due to not being safely stored in a timely manner after delivery.

Unfortunately, our shipping partners may have run into an issue while trying to deliver your order and are now unable to deliver on time. Delays can occasionally occur due to factors such as severe weather, high shipping volumes, address or access issues, or carrier operational delays.

Please connect with us at bakeathome@portosbakery.com and click here to see our customer commitment policy and we will assist you as soon as possible.

We apologize for any issues you are experiencing. Please connect with us at bakeathome@portosbakery.com and click here to see our Guest Commitment Policy and we will assist you as soon as possible.